Once you have scheduled a conference call and arranged for a conference call
bridge, schedule your RCC service from www.fedrcc.us.
You are guaranteed a conference call captioner for your event if you book an
event with at least 12 hours advance notice. Calls must occur during regular
business hours. Calls must begin at or later than 8 am and must
conclude at or prior to 6 pm in your time zone.
When booking your event, you will provide the phone number to your conference
call and PIN number, if needed, so that your captioner may dial-in to the event
to hear the audio. Your RCC captioner will access the event a few minutes prior
to the scheduled start of the call. Your captioner will caption all of the
dialogue on the call including noises and/or sounds where appropriate (i.e.
beep to indicate that a new caller has joined the call, etc.)
Once the call is booked and your captioner is assigned, you will receive an
e-mail from the scheduling department with the Event ID as well as the Web
address for you to access your captioned call. Please log-on to the provided
Web address a few minutes prior to the start of the call and follow along with
the captioned text as it captures what is spoken on the call in realtime.
Participants can follow along with the dialogue by reading it on-screen as it is
spoken and captioned. In order to fully participate in the discussion, a text
entry window is provided for you to type to your captioner. Your
comments/questions will be spoken on your behalf by the captioner at the
earliest break in the discussion or otherwise where appropriate. As the
captioner is speaking on your behalf, you will see your original text to the
captioner added to the realtime streaming display. All dialogue that is
captioned is added to the event transcript, if transcript service has been
requested at the initial time that the event was scheduled.